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As of this update, the Better Business Bureau is reporting that Trans First has been “ accredited” since 2009 and is awarding the company an “A ” rating despite 107 complaints filed within the last 36 months, which is down from 111 complaints as of our last update.
This company does not appear to be an exception as evidenced by many merchant complaints related to nondisclosure of fees and contract terms.
Trans First no longer appears to use alternate business names (DBAs) in order to sell its services under unsoiled brand names.
The agreement below outlines a 36-month service term that automatically renews for one-year terms unless cancelled at least 90 days prior to the expiration of the initial term.
The early termination fee is $250 for merchants who cancel with a year or less remaining in their contract and $500 for merchants who cancel with more than one year remaining.
The common themes in the complaints are merchants reporting unexpected and hidden fees, expensive terminal leases, poor customer service, and that agents failed to verbally disclose important contract terms such as the service length agreement and cancellation fees prior to setting up the account.
As mentioned earlier, these are the types of complaints often found with providers that use independent agents and resellers to market their services.
It is our philosophy that “A ” ratings should be reserved for companies with zero complaints.
Therefore, we have adjusted the rating of this section to a “C” for the purposes of this review.
Key Points Evidence suggests that Trans First relies heavily on recruiting independent agents in a “hiring mill” type fashion, and multiple agents have reported receiving poor or minimal training.Tags: Adult Dating, affair dating, sex dating